Tour Policies
COVID-19 Cancellation Policy
PLEASE NOTE:
Beginning August 1, 2021, for all new guests registering for our US-based tours, we will implement our standard cancellation policy:
We offer the following cancellation policy for our shorter, domestic tours that require a $500 deposit and our Epic tours which require a non- refundable deposit to sign up. In the rare case that Cycle of Life Adventures (COLA) must cancel a trip due to low enrollment, we will do so at least 45 days prior to departure. If we cancel fewer than 45 days prior to departure, we will issue you a full refund plus a $400 credit toward any of our other tours within a calendar year.
Exceptions to our cancellation policy cannot be made for any reason, including weather, civil unrest, terrorism, natural disasters or personal, family and medical emergencies. In all cases, we will not be responsible for any personal expenses incurred such as airline tickets, hotels or car rentals. COLA reserves the right to make route and lodging modifications, as needed.
No refunds will be made for meals, services or lodging paid for but not used.
Travel insurance is recommended for Epic Adventures.
Cancellations for Classic Tours
- All cancellation and transfer requests must be in writing and are effective upon receipt in our office.
- 90+ days before tour departure: 100% refund
- 75+ days before tour departure: forfeit $250 office processing fee
- 60-74 days before tour departure: forfeit 25% of the complete tour price
- 30-59 days before departure: forfeit 65% of the complete tour price
- 0-29 days before tour departure: forfeit 100% of the complete tour price
- No refunds are possible after the tour begins.
- Refund policies differ for “Epic” tours – please see our refund policies under those tour descriptions.
Cancellations for EPIC Tours
- 120+ days before departure: forfeit 10% of the tour cost
- 90+ days before tour departure: forfeit 25% of the tour cost
- 60-89 days before tour departure: forfeit 40% of the tour cost
- 0-59 days before departure: forfeit 100% of the tour cost
- No refunds will be made for meals, lodging or services paid for but not used
Should regional or local jurisdictions make it impossible to operate a tour due to covid restrictions, and COLA makes the decision not to operate we will offer a transfer of 100% of your funds to another tour within one calendar year. If this decision is made 45 days or less from departure, we will offer an additional $400 credit toward that transfer.
POLICIES
We understand that personal circumstances sometimes force people to cancel their travel plans. Therefore, we have tried to be as generous as possible with our following policy:
Travel Insurance
We recommend a “cancel for any reason policy” with any reputable travel insurance group if you are concerned about traveling at this time.
Here’s what Elaine M. wrote after a fall during our group tour of Blue Ridge Parkway in 2013:
“I also want to Thank You for recommending travel insurance! It was essential for $122. I believe my hospital bills will be covered or minimal, but the primary benefit was leaving it to them to arrange my way home with an EMT medic. I couldn’t fly from Asheville because the planes were small and required climbing a dozen stairs. They arranged a comfortable car to Mississippi, 1st class seats and a comfortable car to my home. All in all, life is good!”
Trip Cancellations
We offer the following cancellation policy for our shorter, domestic tours that require a $500 deposit to sign up. In the rare case that Cycle of Life Adventures must cancel a trip due to low enrollment, we will do so at least 45 days prior to departure. If we cancel fewer than 45 days prior to departure, we will issue you a full refund plus a $400 credit toward any of our other tours within a calendar year.
Exceptions to our cancellation policy cannot be made for any reason, including weather, civil unrest, terrorism, natural disasters or personal, family and medical emergencies. In all cases, we will not be responsible for any personal expenses incurred such as airline tickets, hotels or car rentals. Cycle of Life Adventures reserves the right to make route and lodging modifications as needed.
No refunds will be made for meals, services or lodging paid for, but not used.
Cancellations
- All cancellation and transfer requests must be in writing and are effective upon receipt in our office.
- 90+ days before tour departure: 100% refund
- 75+ days before tour departure: forfeit $250 office processing fee
- 60-74 days before tour departure: forfeit 25% of the complete tour price.
- 30-59 days before departure: forfeit 65% of the complete tour price
- 0-29 days before tour departure: forfeit 100% of the complete tour price
- No refunds are possible after the tour begins.
- Refund policies differ for “Epic” tours- please see our refund policies under those tour descriptions.
Transfers
As an alternative for Classic US tours, you may transfer 100% minus the deposit to another trip 31 or more days before departure. Or, you may transfer 50% of the trip price 0 to 30 days before departure. On Epic tours, you may transfer 100% of your fee minus the deposit to other tour 90+ days before departure or transfer 50% of your funds 60 days or more before your departure. No transfer of funds can be made less than 60 days from departure on Epic tours. Cycle of Life Adventures will hold any “transfer funds” on account for one calendar year. Any money left on account beyond this deadline will be forfeited.
Client Responsibilities
On our tours, you’ll be required to follow the safety policies and procedures of Cycle of Life Adventures, LLC and our guide. Also, you’ll be required to sign a Participant Assumption of Risks, Acknowledgement of Inherent Risks and Indemnity Agreement in favor of Cycle of Life Adventures, LLC upon your arrival to the tour.
Epic Tours
Tours 17 or more days in length are considered Epic. Please see the specific epic and cross-country tour descriptions for information regarding our cancellation and transfer policy for those tours.
